Ongoing Opportunity Categories: Advocacy and Crisis SupportOngoing Opportunity Tags: 24-hr crisis line, advocacy, crisis intervention, Families, serve, support, and victim services
ONE CALL CAN MAKE A DIFFERENCE. YOU CAN HELP ANSWER IT.
POSITION SUMMARY
Volunteer Victim Advocates provide confidential crisis support to victims of violent and sexual crimes, helping them establish safety, navigate difficult moments, and connect with resources. Calls are routed directly to volunteers at home during their scheduled shifts.KEY RESPONSIBILITIES
– Respond to crisis hotline calls during scheduled shifts.
– Help callers assess and establish immediate safety.
– Listen with compassion, validate experiences, and provide emotional support.
– Share information about available services and community resources.
– Maintain confidentiality and follow crisis response procedures.QUALIFICATIONS
No previous experience in counseling or crisis intervention is required. We provide the training and support you needVolunteers must:
– Be at least 21 years old.
– Complete an application, interview, background check, and reference checks.
– Have access to a reliable telephone.
– Complete required initial training.
– Demonstrate empathy, dependability, and strong listening skills.TIME COMMITMENT
Volunteer Victim Advocates commit to two 8-hour shifts per month, choosing shifts that fit their schedules. Shifts generally take place during evenings, weekends, and holidays, with calls routed to volunteers at home.Advocates also attend meetings every other month for continuing education, connection, and support.
FREQUENTLY ASKED QUESTIONS
Q. Do I need previous experience?
A. Not at all. We welcome volunteers from all backgrounds. You’ll receive training to prepare you to respond to callers with compassion and confidence.Q. What types of calls will I receive?
A. Every call is different. Some callers need emotional support, while others may have immediate safety concerns or need help finding resources. Your first priority is helping establish safety, followed by providing support and appropriate referrals.Q. What if I receive a call I’m unsure how to handle?
A. You’re not expected to have all the answers. Victim Center staff are available for guidance, and ongoing education helps advocates continue developing their skills.Q. What does training involve?
A. Initial training includes one Saturday session (approximately eight hours) and online Mandated Reporter training. Continuing education and support are provided throughout your volunteer experience.Q. Can anyone apply?
A. We welcome applicants of all genders and backgrounds who meet the eligibility requirements and are committed to supporting victims with compassion and respect.Q. How do I get started?
A. Complete a volunteer application to begin the screening and training process.HELP US SHOW UP
Apply to become a Volunteer Victim Advocate and help ensure that when someone reaches out for support, someone is there to answer.Ready to get started? Complete our volunteer interest form located on our website and email it to [email protected], or call 417-863-7273 Monday through Thursday for more information.
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